All of our products use fresh, organic ingredients and are therefore perishable, non-returnable and non-refundable, unless there is an issue with the product itself. Within 24hrs of delivery, you must submit a photo and video describing the issue for further investigation. We ship each order the day after preparation. 

Our ingredients are listed and it is advisable that before making a purchase, consider any allergies and/or medical conditions you may have.   

*If your package arrives late or is lost/damaged during shipping, you must settle this issue with your mail carrier. Once orders are shipped, Parahdyse Moss has no control of, or responsibility for, its transit or transit time. We package our products with care. We ship using the most appropriate UPS method, which may be via ground or air.